Frequently Asked Questions

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We are proudly made and registered as a company in Tanzania, East Africa as Lateral Labs. Our core sales, ops and fulfillment teams operate here but we collaborate with service providers and digital marketing professionals around the world.

A website can grow your online presence and promote your business by reaching more consumers. A website also boosts your credibility as a legitimate business. 

Your website is your first impression to customers, and you can trust us to present your business in a professional yet appealing manner.

We build relationships with our customers and understand their businesses before building a website.

Moreover, we won’t abandon you after we’ve built your website! You can still ask us to make updates and amendments to your website. We look forward to working with you!

Simply put, a domain is the name of your website.

It is also how consumers remember your brand and search for you online.

A short and catchy domain name is essential, and we can advise you on a domain name if you’re having trouble. We offer .tz domains or any other domains required by your country.

Web hosting is an online service that is included in your package. It makes your website accessible on the world wide web. We also offer these services separately if you’re only looking to hire us for hosting services. 

Responsive web design is an approach we use that ensures your website can be viewed on all devices (i.e phones, tablets), without the need to adjust the zoom. In other words, you’ll only need one website – one that will adapt to the screen size and screen orientation of the user.  

SEO is short for search engine optimization, it is the process of improving the quality and quantity of the traffic to a website from search engines. SEO is a service that is included in all packages and it ensures that your business is shown when the services you offer are searched for. 

We got your back! We have experience with first-timers and most of our customers are first-timers. We work closely with our customers to generate content and provide guidance throughout the website-making process so we can help you achieve your vision. 

We offer online payment solutions so you can pay with any card or digital wallet. We’ll also issue a formal receipt for your records. 

You should expect your website to be live within 3 days to a week after payment. Some websites might take longer to set up if they have larger scopes, and in this case, timelines will be communicated with you beforehand.

We have happily managed over 200 websites across the world so far.

Yes! We recommend you have a website even if you have a social media presence. A website adds a layer of professionalism to your business brand and makes customers more inclined to trust your product or service. 

Yes, you can! Starting from the CMS plan onwards, self-edits are possible. Training on website editing will also be provided to all of our customers inclusive of the price you pay for your plan. 

Yes, you can do that! We are flexible with our services. We will also adjust our pricing for your desired service. 

We got you! If you intend to get a corporate email address with your website, we will deliver you with a corporate email address.